VMCV control policy
Checking tickets is also part of VMCV’s mission. In order to guarantee equal treatment for all passengers, we carry out regular checks on our lines.
Our control policy is based on strict rules that guarantee the application of the Federal Law on Passenger Transport (Loi fédérale sur le transport de voyageurs, LTV), the rules of the Mobilis tariff community (T651.22) and the general passenger tariff (T600.5/695).
Mission of the Ticket Control Officers (Agents de contrôles des titres de transport, ACTT)
Ticket inspectors (hereafter: ACTT) are responsible for ensuring the validity of tickets. They are also responsible for informing and advising customers during their journey and for transport security (passengers, vehicles, infrastructure). The ACTTs are part of the Federal security bodies of public transport companies in the sense of the Federal law on security bodies of public transport companies (Loi fédérale sur les organes de sécurité des entreprises de transports publics, LOST) and have the necessary competences to check passengers, request and check identity documents.
In accordance with the LOST, ACTTs have the right to detain any person who cannot or will not prove his or her identity, as well as to exclude from transport passengers who violate the transport regulations. ACTTs regularly attend training courses related to their field of activity. In the event of refusal to comply with the orders of the ACTT, an appeal may be made to a police authority. The related costs are to be borne by the client. A criminal complaint may also be filed with the competent judicial authorities.
Ticket control
Rules to follow when travelling on VMCV lines
- Have a valid ticket before boarding the vehicle and be able to show it to the control staff on request.
- Keep your ticket throughout the journey until you leave the vehicle.
- Be able to present a valid official identity document or a Swisspass card for the control of personal tickets
- Observe transport use regulations
Please note:
If it is not possible to purchase a ticket (e.g. because of a breakdown in the ticket machine), the passenger must buy the ticket using another sales channel (SMS ticket, FAIRTIQ, CFF app). However, if they are unable to do so, they must inform the driver immediately when they enter the vehicle. Otherwise, the passenger will be considered as a person without a valid ticket.
Please note:
A flat fee (surcharge) and a supplement will be charged to passengers who cannot show a valid ticket (LTV, Art. 20). The surcharge rate varies if the ticket is partially valid or not valid at all. The amount is increased in the event of a repeat offence.
Misused tickets are immediately withdrawn.
Rates
Passengers without a valid ticket
Passengers without a valid ticket are considered to be passengers without a valid ticket for the whole or part of the journey. Passengers without a ticket or with a partially valid ticket will be charged a supplement.
In accordance with the legal provisions in force, VMCV will transmit customer data to the National Passenger Register (SynServ). In the event of a repeat offence, the amount of the statement will be increased, i.e.:
First offence | CHF 130.- |
Second offence | CHF 170.- |
Third offence | CHF 200.- |
NEW!
All fares of notice issued now carry a QR code linking to our webshop, where you can pay for your fare of notice online.
If you pay your fare of notice within 72 hours of receiving it, you will be exempt from the CHF 30.- administration fee.
First offence (payment within 72 hours) | CHF 100.- |
Second offence (payment within 72 hours) | CHF 140.- |
Third offence (payment within 72 hours) | CHF 170.- |
Passengers with a partially valid ticket
Passengers with a partially valid ticket are considered to be passengers with a ticket valid for the entire journey, but whose validity is insufficient due to a ticket for another customer segment.
For example:
- Half-fare ticket without Half-fare card
- Exceeding a zone or stop
- Ticket or travel pass (e.g. CFF) without the Mobilis zone in which the passenger was checked
First offence | CHF 105.- |
Second offence | CHF 145.- |
Second offence | CHF 175.- |
NEW!
All fares of notice issued now carry a QR code linking to our webshop, where you can pay for your fare of notice online.
If you pay your fare of notice within 72 hours of receiving it, you will be exempt from the CHF 30.- administration fee.
First offence (payment within 72 hours) | CHF 75.- |
Second offence (payment within 72 hours) | CHF 115.- |
Third offence (payment within 72 hours) | CHF 145.- |
Forgotten subscription
Any passenger who has a subscription but is unable to present it to the control staff because he or she has forgotten it will be issued with a “Travel without a valid ticket” ticket. They must present their subscription and the receipt for the statement of offence within 10 days at the VMCV ticket office or at an CFF ticket office and pay a fine of CHF 5.
After this period, an invoice will be sent to the traveller for the settlement of the irregularity.
Payment period:
Upon receipt of the invoice, the amended traveller has 30 days to make payment. After this period, a single reminder will be sent to the passenger to extend the payment period by 15 days. From the 45th day following the issue of the invoice, VMCV will call in a debt collection agency. The costs incurred shall be borne by the passenger.
National Register of Travellers (SynServ)
Any traveller may, at any time, submit a written request indicating his/her name, address and date of birth in order to find out whether any data exists about him/her. The applicant must enclose a copy of his or her passport or identity card with the request. The request for information can be sent directly to CarPostal:
CarPostal SA
"SynServ"
Pfingstweidstrasse 60b
8080 Zurich
synserv@postauto.ch
Appeals and complaints
Appeals and complaints must be made in writing within 10 days